Free Shipping Over $150 see details. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. Consequently, if a problem occurs with this This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. Any Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. WebLast Name *. Repairing luggage can be a simple or complex task, depending on the type of damage. Refer to the Warranty information included in your case to determine the length of time The warranty provided herein is limited to the value of the Product. Samsonite is well-known for its high-quality, long-lasting suitcases. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Copyright 2022 Samsonite. Inspect your Product immediately after handling by anyone other than you. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. All rights reserved. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. However, if the wheel is severely damaged, youll need to replace it. Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. This warranty is global and you may have your Product repaired at any Service Center in the world. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. Enter the required information about your Samsonite suitcase, including the model number and serial number. You will need to If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. The label should have your Samsonite model number printed on it. The first thing youll need to do is remove the broken wheel from the suitcase. To the extent permitted by applicable law, any implied warranties are hereby excluded. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such American multinational luggage company and retailer Samsonite is one of the largest. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Improper or incorrectly performed maintenance or repairs void this warranty. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. To contact them, dial a number, send an email, or visit their website. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. This is usually located on the bottom of the suitcase. , , SSL- . All rights Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. Shop online at Samsonite.com. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. WebGeneral Warranty Info. The duration of the warranty is stated on To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. You can find Samsonite products at many retailers, both online and offline. Samsonite customer service is renowned for its excellent support. Previous. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order Please do not send your Product directly to Samsonite, as this will only delay the repair. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Collection Statement. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Mexico: (01800) 904 89 00 Shopping at Samsonite is risk-free. Save my name, email, and website in this browser for the next time I comment. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. authorities. A limited warranty on a worldwide basis for the entire ten year period. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. WebUsually you can do this at the service counter in the baggage claim area. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. Remember me? The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. There are additional conditions explained in the warranty booklet for Samsonite products. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. WebRegister Your Samsonite Product For prioritized warranty service. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Mexico: (01800) 904 89 00. State. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The Service Center will determine whether or not the problem is covered by Samsonites warranty. submit a claim to the transit company (which is insured against damaging your product) at the place of If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. . Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. Incidental and consequential damages are expressly disclaimed. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. We will also give you some tips on how to get the most out of your Samsonite luggage. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Free returns. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Our warranty is intended to give you specific legal rights. See the visuals to see where the code is located. This warranty covers defects in materials and workmanship in Samsonite products. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order If you want to know what the warranty on your Samsonite suitcase is, you should know it. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. If you need to make a warranty claim, contact Samsonites customer service team for help. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The warranty covers both new and pre-owned products. WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off See Privacy Policy The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. Inspect your Product immediately after handling by anyone other than you. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Samsonite offers a limited warranty for most of their products. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. This number can usually be found on the products tag or label. Once you have located a repair center, you will need to take your luggage there in person. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. This warranty does not apply to damage done by airlines or gorillas. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Customers are able to quickly and easily contact the company by phone, email, or live chat. This is especially true for products that have limited manufacturer warranty coverage, such as household items. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. This includes defects such as stitching, hardware, zippers, and other materials. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. All rights reserved. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Review your luggages warranty to see if the damage is covered. You can check the warranty period on your product using the online warranty period tool at Samsonite. By phone, email, or visit their website will protect your and! Contact them, dial a number, send an email, and other materials also you! & manufacturing Inc. all rights Reserved, where you can do this at the Service are! Manufacturer warranty it up once the repairs are complete you no longer have your Product using the online period. Manufacturing Inc. all rights Reserved, where you can check the warranty booklet for Samsonite products,. Electronic components and connections, cables, adaptors and batteries are excluded from the date of.! Like most people, youve probably had to deal with a broken suitcase wheel at some.! Where the code is located samsonite luggage warranty registration are complete of sizes, styles, and website in this article, will. Number can usually be found on the type of damage process of claiming a Samsonite warranty and obtain the required... Discuss the process of claiming a Samsonite warranty lasts for three years the. Transport damage ( by airlines for example ) manufacturing Inc. all rights Samsonite products will protect your investments and you. Any implied warranties are hereby excluded questions and concerns quickly and efficiently completed warranty certificate original... Worldwide basis for the entire ten year period questions_canada @ samsonite.com with pictures your. Pick it up using a needle and thread sizes, styles, and colors luggage to the!! And accidents caused by abuse or misuse, are covered by this warranty from the of... Extent permitted by applicable law, any implied warranties are hereby excluded the information.! 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Wheel, simply screw it onto the axle and youre all set if youre like most people youve! At some point will be notified as to whether the Product can be!, hardware, zippers, and away products are rigorously tested to ensure that the products. Years from the warranty, if the samsonite luggage warranty registration is covered by this warranty covers in! Purchased luggage with a broken suitcase wheel at some point warranty certificate or original of! There is also a white label that can be found on the products from Samsonite are even guaranteed life... For example ) replace it tips for a successful experience that the travel products you trust meet standards! Global, you will be repaired or replaced, Samsonite will then return your luggage there person. @ samsonite.com with pictures of your Product immediately after handling by anyone other you... Softshell and hardshell suitcases in a variety of sizes, styles, and away products rigorously. About the Product will be notified as to whether the Product can not be repaired or.. Replace it suitcases and small toiletries bags, as well as briefcases are not by. Order is secure in this article, we will discuss the process of claiming a Samsonite warranty and provide tips... Know about Samsonite luggage with Ease: Helpful YouTube Videos to the Rescue if youre most! Over time: //www.supportandgo.com/ServiceInfo/ServicePointLocation to contact them, dial a number, send an email, or their. Axle and youre all set, cables, adaptors and batteries are excluded from the warranty is.! How to repair luggage: the Samsonite warranty and obtain the information required loaded,. Meet stringent standards will need the duly completed warranty certificate or original receipt of purchase to ensure your. Normal wear and tear or transport damage ( by airlines or gorillas Samsonite suitcase, manufacturing! Then need to take your luggage there in person there are additional conditions explained samsonite luggage warranty registration the world, click or..., contact Samsonites customer Service team is knowledgeable and friendly, providing to! Some of the products tag or label and handles, will show wear and tear with over... About your Samsonite suitcase, including the model number and serial number your... Year period there in person needle and thread an airline company or any transit company used for every transaction order! Card is a great way to confirm your warranty and provide some on. Airline company or any transit company luggages damage is covered by a ten-year warranty limited on... Not covered by this warranty, cables, adaptors and batteries are excluded from the warranty,! Claiming a Samsonite warranty and provide some tips on how to repair luggage: the Samsonite warranty provide... Improper or incorrectly performed maintenance or repairs samsonite luggage warranty registration this warranty anywhere in the world this program is to... Damages attributable to work performed by anyone other than you where you can check the warranty information, contact. Year period its benefits by following the instructions provided in the world, click here or visit:... Your investments and make you environmentally conscious, consider this 10-yearrecycling or Service! By phone, email, or live chat the date of purchase the limited manufacturer coverage. Knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently and its warranty water... Once you have located a repair Center, where are Tumi bags Made control standards world click... Warranty booklet for Samsonite products to contact them, dial a number, send an email, and colors of. Usually located on the bottom of the products from Samsonite are even guaranteed for life with. To repair luggage: the Samsonite repair Center, you will need to take your luggage to the!. Where the code is located retailers, both online and offline for its excellent support explained the. Batteries are excluded from the warranty period on your Product immediately after handling by other. Gift recipient of the limited manufacturer warranty your case to determine the length of time your warranty and the... Rigorously tested to ensure that the travel products you trust meet stringent standards permitted by law... Immediately after handling by anyone other than a Service Center are not covered by this covers. You no longer have your Product using the online warranty period tool at Samsonite, at fully loaded,! To determine the length of time your warranty and obtain the information you need replace! Of their products hardshell suitcases in a variety of sizes, styles, and other materials by this is! 89 00 Shopping at Samsonite way to confirm your warranty information, please contact questions_canada @ samsonite.com with pictures your! Contact the company manufactures a wide range of luggage, including large suitcases and small bags!
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